Error code 533

[Nick_P_Barrett]

Hi, I'm recently started getting the 533 error code when I am not using URL's, etc. How do I stop this happening?

[NeilO]

Hi @Nick_P_Barrett Do you have a VPN and is this happening to all emails you're sending?

Thanks

Neil

[Nick_P_Barrett]

Hello Neil

Using Webmail and it has just started intermittently. I am not using a VPN.

Regards

Nick

[NeilO]

Hi, @Nick_P_Barrett we can ask our email specialists to check the logs to see what's triggering this error.

I'll send you a private message so you can get in touch with your details.

Neil

[Nick_P_Barrett]

Hi Neil

Thank you.

Nick

[Nick_P_Barrett]

Dear Neil

Any further news?

Kind Regards

Nick

[JohnC2]

Hi @Nick_P_Barrett, sorry that this is not resolved yet. I've checked and the email team has raised a fault to our supplier to fix this error for you. They'll be in touch once they've have an update.

cheers

john

[Andy_N]

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@JohnC2wrote:

Hi @Nick_P_Barrett, sorry that this is not resolved yet. I've checked and the email team has raised a fault to our supplier to fix this error for you. They'll be in touch once they've have an update.

cheers

john

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Can you please tell the email team to find the route cause of this issue - not just one report at a time. This is a common theme in these forums, yet they seem to treat this reported error as it's new every time - rather than properly investigating.

[Nick_P_Barrett · Accepted solution]

Received a call and have been advised that the spam algorithm has been adjusted to stop this happening again.

Error appears to have cleared, thank you.

[RobbieMac]

Hey @Nick_P_Barrett

Many thanks for posting back to let us know the problem has been solved 🙂

Take care.

Robbie