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Message 101 of 115

Re: Logging in to email

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Same problem here!  

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1,359 Views
Message 102 of 115

Re: Logging in to email

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I have been trying to log into my bt e mail and keep receiving the message 

Sorry, something's gone wrong!

There seems to be a problem with your account. Please try again! 

If you keep getting this message please contact the helpdesk, quoting the error code starting bmx_2xxx you'll find in your browser.

The error code is 

btmCode=bmx_2008

 

I have been having problem with the service for sometime but this is the first it will not let me log in at all

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1,325 Views
Message 103 of 115

Re: Logging in to email

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Same here, different browsers on laptop and desktop computers.

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1,304 Views
Message 104 of 115

Re: Logging in to email

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Cannot log in at all keep getting

 

Sorry, something's gone wrong!

There seems to be a problem with your account. Please try again! 

If you keep getting this message please contact the helpdesk, quoting the error code starting bmx_2xxx you'll find in your browser.

 

This is becoming tedious now, hope it gets sorted. Thanks Jules

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1,247 Views
Message 105 of 115

Re: Logging in to email

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I'm also getting the same error and not able to log into emails or MyBT.

Sorry, something's gone wrong!

There seems to be a problem with your account. Please try again! 

If you keep getting this message please contact the helpdesk, quoting the error code starting bmx_2xxx you'll find in your browser.

Very frustrating! 

Hopefully with so many having the problem BT will pull their finger out and get it sorted.....

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1,034 Views
Message 106 of 115

Re: Logging in to email

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The problem continues.

"Sorry, something's gone wrong!"

Error code BMX_2008

Contact Helpdesk:

Their Message Us “message now" button does not work!

Also, unable to access "My BT".

Tried to phone - 0330 1234 150

Advised:
They are experiencing "Technical Difficulties" no mention of expected time to fix.
Try using Outlook or an email client ??
They are trying to answer calls (with a real person) in 30 minutes - gave up.

Dissapointing is one of the polite words that comes to mind! 😞

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Message 107 of 115

Re: Logging in to email error code bmx_2xxx

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I'm in the same boat with error code bmx_2xxx and I don't know if this helps, but I've just managed to speak to a chap on the helpdesk. He explained that there is a major outage and that hopefully, email will be up and running again in a couple of hours (@17.00 hours).

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Message 108 of 115

Re: Logging in to email error code bmx_2xxx

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I just got back in to my email, via bt.com. (at 15:09)
Let's hope it remains available whilst I sort the 47 emails that have built up.

 

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Message 109 of 115

Re: Logging in to email error code bmx_2xxx

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Got in as well thanks for the replys good to know I am not alone

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Message 110 of 115

Re: Logging in to email error code bmx_2xxx

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I can now get into my email and MyBT on my desktop but the mobile app still won't let me log into MyBT. 

Still I suppose something is better than nothing!

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