Hi. We have been with BT for ages and have more than one email address. One is not actively used except it is also the MyBT ID. We can no longer access that email. At first using the original password we had a message to say ID entered incorrect. We have changed the passwords and now when we press enter, it just returns the sign in blank fields. We can access the email we use regularly, and can access the account. Can the email have been cancelled due to it not being used without us receiving a notification (I thought it was linked to another device but can't be sure).
At this point I have been round and round the Help section, wasted time and got nowhere.
