I can receive e-mails but cannot receive them. I have checked the account settings. The IMAP is ok but SMTP is not. It seems there is mismatch. Is it something to do with the port number? Please advise how to fix this
Solved! Go to Solution.
Are you a BT Broadband customer or paying for your email account through a BT Premium email account?
If neither of the above your email account will now be a BTMail Basic account and this can not be used with and email client/app.
The correct settings are as per this link.
@michaelcompton080646 wrote:
Please advise how I can proceed.
Enquire with your Mail client provider.
Also, you didn't answer the question regarding whether you are a BT broadband customer, paying for premium mail or neither.
Then, as posted in message2, you will be unable to use a mail client to access your mail. It is only available via webmail
BTMail Basic does not work with either email clients or email apps.
If you want that you will have to pay £7.50 per month for a BT Premium email account or become a BT Broadband customer.