unable to log into bt emails , just keep getting nowhere

[marcusvh]

why does this keep happening 

[gg30340]

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@MartinRowe57 wrote:

Ongoing since 14:40. Surely you have an idea what the problem is?

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The problem is that you can not log onto your email!

What does it matter as long as BT are dealing with it as quickly as possible.

[Jacko1]

Got the same problem, trying to log in to my e-mails, but no menu at the top of the bt.com home page like there normally is, really frustrating. I can get in via my mobile but that automatically signs me in, but still annoying

[cj_rupp]

Hi,

I just got a security failure on https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femai... Which should just be the BT Email login page. It's a shortcut on the Firefox home page, based on frequency of use. I'm using Firefox under Windows 10. I don't think that should happen. BT are not going to get their certificate wrong. I've seen this with old Android versions, but it's a bit early to close the door on Windows 10.

In short, I think something is wrong. However, I doubt any other links in the chain would talk to me about it. Mozilla? Microsoft? I may try later.

I have made the link work and I have not seen any bad consequences, so far. So, currently this is just a weirdness, but I thought I should report it somewhere.

Cheers,

C.J.

[Keith_Beddoe]

Google Chrome reports.

"This server could not prove that it is home.bt.com; its security certificate is from bt.com. This may be caused by a misconfiguration or an attacker intercepting your connection"

[mikedabike]

Looks like it's a feature. www.bt.com now redirects to home.gotham.bt.com and I see the following. Thanks BT !

[MartinRowe57]

Hi Mods.

ll ask again, ignoring what others have said.

This issue has been ongoing since 14:40. Saying you are "looking into it" is a little weak. Perhaps you'd like to shed some light on this problem?

I can not access sites that require 2-factor authentication via email (eg banking), as I can not log in to my email account. One of the first posts concerned someone who IIRC needed email to complete a property transaction?

C'mon, fess up and say what the issue is

[arfurdent]

looks like the BT.com security certificate has either expired or has become corrupted, seen that before

[mikedabike]

You should still be able to use an email client to get to (some of) your emails. Problem I have is their over enthusiastic spam filter, I need to logon to BT email and mark some received emails as "not spam" and "from safe sender" before my email client can see the emails. And to do that I need to logon from a browser.

[arfurdent]

you could login from an ipad or iphone using IMAP and see the Junk mail folder. You can then access it