@pumagirl123 The issue in regards to this thread is resolved. Your message about VPN access is a security restriction put in place to protect access to MyBT and accounts. See my other post about this: https://community.bt.com/t5/Email/VPN-and-webmail/m-p/2239372/highlight/true#M101388
You should be able to still view emails using an email client application but you won't be able to login to MyBT or BT webmail using a third party VPN.
I have just posted a reply to Robbie as per the 'Now Resolved' to Unable to log in to email.
This has not been resolved as far as I'm concerned, if you read my message.
I have to turn off Bitdefender VPN to log in to BT email. Therefore I cannot log in as normal
As said previously, thank you for the update, but...
It would appear that your original post ended up being hijacked when the "larger" problem regarding logging on happened. It was obviously a different problem to what you are experiencing and are not connected.
I would suggest that you start a new thread giving as much detail as possible about your problem and what you have tried to do to resolve it.
Hopefully this will result in your problem being dealt with and will not get lost amongst another non related issues.