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Message 11 of 105

Re: Unable to log in to email - Help!

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Please...I don't want to be homeless 😊
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Message 12 of 105

Re: Unable to log in to email - Help!

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I am just getting a message saying “go back” someone might be trying to steal your information etc.    Go Back where?

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Message 13 of 105

Re: Unable to log in to email - Help!

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"Go Back" is part of the security alert some of us are seeing. When I click on go back it takes me to my home page.
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Message 14 of 105

Re: Unable to log in to email - Help!

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Some more information on the security alert when trying to access BT email:

Web sites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for home.bt.com.

Error code: SSL_ERROR_BAD_CERT_DOMAIN

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Message 15 of 105

Re: Unable to log in to email - Help!

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It would appear that there is a problem at BT's end.

The logon page has the following information displayed.

We're making some changes to your Email log in

We'll shortly be making some changes to the way you access your BT email,

What does this mean for you?

  • If you sometimes use your BT ID to log into your email account this will no longer be possible
  • If you have a favourite email address, account switching between accounts will not be available; you'll have to log into each email address separately
  • You'll log into BT email at www.bt.com/email
  • If you want to manage your email or check your bill you'll log in at www.bt.com/login
  • There is no change if you use an email client or the BT Email App
  • This will provide greater security for your accounts

We'll be in touch nearer the time, but you may want to start changing the way you log into your email now

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Message 16 of 105

Re: Unable to log in to email - Help!

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Same problem here. Cannot reach bt.com from Firefox on PC
Cannot log in on Android phone

Guess we just need to wait and see, because BT are not going to post any info

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Message 17 of 105

Re: Unable to log in to email - Help!

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I'm getting message this afternoon as follows:

"Visiting an untrustworthy website has been prevented.

One or more of this website's certificates are invalid, so we can't guarantee its authenticity.  This happens when the website's owner hasn't update the certificate in time, or if it's a fake site created by scammers.  Visiting a website like this makes you more vulnerable to attack.   

You were protected from visiting this website by xxxxx security.  You can close this window with no risk."  

BT clearly have not failed to update their certificate (valid until 2023) so there is something else going on.

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Message 18 of 105

BT Email site isn't secure??

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Is anyone else having a problem tonight where they keep trying to log into BT emails and it comes up saying the site isn't secure???  Or is it just me!   Thanks!

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Message 19 of 105

Re: Unable to log in to email - Help!

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Forgot to add - not receiving emails so can not log in to apps like Twitter with 2 factor authentication

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Message 20 of 105

Re: Unable to log in to email - Help!

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I keep getting that my connection isn't private, and that attackers are trying to steal my information. 

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