cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,503 Views
Message 1 of 16

Verification emails from Post office not being received on my BT mail account

Go to solution

I have a post office travel card linked to an app on my iPhone

Verification emails sent by the Post office are not being received.

I have

a) checked spam/junk

b) Cleared all my email rules in settings and deleted all blocked senders

c) Cleared all caches

d) Software on iphone is up to date

e) Tried accessing email via Chrome and Microsoft edge

When I called the Post office to explain the first question they asked was; was my email a Bt.com account- they said a problem with all BT email accounts.

Anyone got a work around please ?

Thanks

Simon

0 Ratings
Reply
15 REPLIES 15
1,481 Views
Message 2 of 16

Re: Verification emails from Post office not being received on my BT mail account

Go to solution

@SimonJ1 wrote:

 

Anyone got a work around please ?

Thanks

Simon


Yes, create a Gmail address.

0 Ratings
Reply
1,464 Views
Message 3 of 16

Re: Verification emails from Post office not being received on my BT mail account

Go to solution
Presumably you mean @btinternet.com, not BT.com ,
0 Ratings
Reply
1,434 Views
Message 4 of 16

Re: Verification emails from Post office not being received on my BT mail account

Go to solution

Yes sorry that was shorthand 
my email address ends @btinternet.com

0 Ratings
Reply
1,431 Views
Message 5 of 16

Re: Verification emails from Post office not being received on my BT mail account

Go to solution

That won’t work as the post office account is linked to the btinternet.com email address and doesn’t recognise another email a/c ( presumably to prevent fraud)

 

0 Ratings
Reply
1,425 Views
Message 6 of 16

Re: Verification emails from Post office not being received on my BT mail account

Go to solution

I'm sure it will if you change your post office account to link to a Gmail address instead of a btinternet address.

0 Ratings
Reply
1,360 Views
Message 7 of 16

Re: Verification emails from Post office not being received on my BT mail account

Go to solution

Hi @SimonJ1 ,

I am having exactly the same issue and been through same processes including adding @postoffice.co.uk as a safe sender.

I am now stuck and cannot verify the new PO app and therefore cannot topup the card.

PO not interested and say BT issue.

Did you find a solution?

Thanks

0 Ratings
Reply
1,343 Views
Message 8 of 16

Re: Verification emails from Post office not being received on my BT mail account

Go to solution

See message 2

0 Ratings
Reply
1,327 Views
Message 9 of 16

Re: Verification emails from Post office not being received on my BT mail account

Go to solution
See message 5 - we are blocked out of the app to be able to change an email domain.
1,308 Views
Message 10 of 16

Re: Verification emails from Post office not being received on my BT mail account

Go to solution

Message 5 doesn't say that at all.

0 Ratings
Reply