Verification emails from Post office not being received on my BT mail account

[SimonJ1]

I have a post office travel card linked to an app on my iPhone

Verification emails sent by the Post office are not being received.

I have

a) checked spam/junk

b) Cleared all my email rules in settings and deleted all blocked senders

c) Cleared all caches

d) Software on iphone is up to date

e) Tried accessing email via Chrome and Microsoft edge

When I called the Post office to explain the first question they asked was; was my email a Bt.com account- they said a problem with all BT email accounts.

Anyone got a work around please ?

Thanks

Simon

[licquorice]

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@SimonJ1 wrote:

Anyone got a work around please ?

Thanks

Simon

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Yes, create a Gmail address.

[iniltous]

Presumably you mean @btinternet.com, not BT.com ,

[SimonJ1]

Yes sorry that was shorthand 
my email address ends @btinternet.com

[SimonJ1]

That won’t work as the post office account is linked to the btinternet.com email address and doesn’t recognise another email a/c ( presumably to prevent fraud)

[licquorice]

I'm sure it will if you change your post office account to link to a Gmail address instead of a btinternet address.

[Truss701]

Hi @SimonJ1 ,

I am having exactly the same issue and been through same processes including adding @postoffice.co.uk as a safe sender.

I am now stuck and cannot verify the new PO app and therefore cannot topup the card.

PO not interested and say BT issue.

Did you find a solution?

Thanks

[licquorice]

See message 2

[Truss701]

See message 5 - we are blocked out of the app to be able to change an email domain.

[licquorice]

Message 5 doesn't say that at all.