microsoft verification code not received

[landie57]

I have been trying to get into my microsoft account but every time I request a verification code it says one is sent but I do not receive it. Using a gmail account I get a code. I believe the email should come from account-security-noreply@accountprotection.microsoft.com

Is BT blocking emails from microsoft?

[David500]

Have you checked your junk folder?

[landie57]

Yes. Also checked blocked sender list and made one change. Will be trying again tomorrow.

[gg30340 · Accepted solution]

Add the email address to your safe senders list and check you have not blocked the email's address and domain in your blocked senders list.