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David8660
Beginner

on ‎26-10-2023 11h46

991 Views
Message 1 of 5

Ceased account

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I was led to believe that on changing to another internet provider my BT email would continue as a basic service. However BT have deleted the email account. I have followed the steps to reactivate this , but so far has failed , unable to get specific help on this from BT.

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎26-10-2023 13h28

976 Views
Message 2 of 5

Re: Ceased account

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are you trying to access your mail using web browser as cannot access using app



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David8660
Beginner

on ‎26-10-2023 13h32

973 Views
Message 3 of 5

Re: Ceased account

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Thanks for the reply, only trying to access via browser - I did note that this couldn't be access via outlook etc.

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NeilO
Moderator-Retired

on ‎26-10-2023 14h26

959 Views
Message 4 of 5

Re: Ceased account

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Hi @David8660 I'll send you a private message so you can get in touch with your details and we'll be happy to get this looked into.

Thanks

Neil

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DavidM
Moderator-Retired

on ‎01-11-2023 12h30

869 Views
Message 5 of 5

Re: Ceased account

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Thanks for sending over the details and for taking my call @David8660 .

I'm glad I was able to get the email reactivated for you.

All the best

David

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