contact email addresses don't load

[RogerH27]

when I start to compose an email the cursor first goes to the cc line, then jumps up to the email address line at the top, but when I start to type an email address which is in my contacts list, it will not accept it when I click on the corect option as it pops up - very frustrating as I then have to keep typing until I can check against the full email address. All    very slow and annoying! Any ideas out there?

[gg30340 · Accepted solution]

The autofill of contacts is a browser function, not a BT function.

If you are using Firefox your problem may be the same as that in this thread.

Email, compose address not working - BT Community

Make sure that your browser is updated to the latest version.

[RogerH27]

Yes - same problem as reported. I have upgraded to latest version of Firefox (10 March), but problem still exists

[licquorice]

Then I guess the latest version of Firefox doesn't fix the problem. Have Firefox indicated that it would?

[RogerH27]

No - I will email them. Thanks for replying and to gg30340
Distinguished Sage gg30340 also for alerting me to it being a Firefox problem

[RogerH27]

I have contacted Firefox and they have replied  -

Hi,

Sorry for that. This issue is tracked under bug 2012085 and is being worked on.

[keithamus]

I'm an engineer on the Firefox team, I would happily help diagnose the issue, but without an email account to reproduce the issue, there's not much I can do to diagnose the issue. 

If an engineer working at BT would kindly provide me with some instructions (or ability) to set up or sign into an email account I can use this to diagnose the issue. Thanks!

[licquorice]

It is a simple matter for those complaining of this problem to create a test account that could be used, this has been requested previously but the original complainents seems reluctant to assist Firefox in resolving the issue.

[RogerH27]

If you can provide me with some instructions as to what is wanted I will do my best to help

[keithamus]

For me to be able to reproduce or diagnose the issue, I'll need an email account for BTs email service (as in a username and password), which I don't have. I presume only BT customers have access to this?