BT Landline not working

[jenjen85]

No idea what this means or how to get it ‘configured’. We will see what the engineer says. I was trusting that the BT advisor knew what he was talking about. 

[licquorice]

The problem is that BT haven't switched on your Digital Voice service to put it simply.

As previously explained by both myself and @iniltous 

[jenjen85]

If this is the case then why have BT not done this when my mum spoke to them several times?? Or why couldn’t the advisor help do that today??

I appreciate you are trying to help but the fact that random people on a chat are having to try and explain that BT have not done, in my opinion, their job properly means something is majorly wrong with BT and this new DV system. I have been thrown a lot of jargon and acronyms today, which I am just supposed to know apparently, and think I’ll ask that no one else reply to my query as it’s getting me no where and more frustrated. At this rate I’ll be advising my mum to cancel her contracts with BT and we’ll look elsewhere. 

Thanks. 

[licquorice]

At the end of the day this is just a customer to customer self help forum. All we can do is give our advice regarding problems, we can't actually fix anything that requires BT intervention.

As you don't appear to be getting anywhere, I'll flag the thread to the mods (the only BT staff on the forum) and see if they can help.

They will post on the thread with an invitation to contact them via PM.

[NeilO]

Hi @jenjen85 I'll send you a private message so you can get in touch with your Mum's details and we'll be happy to help.

Neil

[jenjen85 · Accepted solution]

Issue resolved by engineer.