BT Smart Hub 2 and Digital Voice Adapter

[orienttraveller]

I am trying to set up a Digital Voice Adapter, but the green light on the Adapter does not sync with my Smart 2 Hub. The Adapter is 15 inches away from the Hub.
After pressing the WPS button on the hub and quickly on the adapter (6 secs), the green light flashes rapidly indicating that it is trying to register, but then goes back to a slow flash and not a steady green light.
The instructions seem to suggest that I need to change the base PIN on my BT Smart Hub 2 to default 0000. However, I cannot find anything in the Hub Advanced Settings about a 'PIN' only about the Admin Password, and that currently has 8 characters, the same 8 characters that it came with. Is it the Admin Password that needs to be changed to '0000' or something else?

[jac_95]

Hi orienttraveller,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[orienttraveller]

Unfortunately that does not answer either of my questions.

[imjolly · Accepted solution]

If you go to hub manager then select phone number which should be blue then can you register the adapter from there

[orienttraveller]

OK. That 'phone' section currently is still grey, so I assume that only when I have been switched to digital will it go blue and I can then set up the Digital Voice Adapter. So I cannot setup the Adapter in advance of being switched?

[licquorice]

Correct

[orienttraveller]

Thanks.

Of course it would be useful if that was in the instructions.

[Actifedup]

I've also been trying to link my Digital Voice Adapter to my Homehub so that I'm ready for the transfer. 

Absolutely astonished to find that the BT instructions for installing the adapter make no mention of this not being possible in advance!  Have already spent some time trying to get the adapter and homehub to link and would have wasted more without this helpful query/response.

Thanks BT customers!

[jim999]

Also astonished and very annoyed if it is the case that you can not pair up until the switch over . I spent 2 hours trying and retrying - just the flashing light !! It nearly went out of the nearest window.

[imjolly]

@jim999 

as has been posted before you will not be able to pair adapter or phones until hub shows phone line active for digital voice