BT landline receives texts as voice

[Piers66]

My BT landline phone always used to receive texts fine (like, for a decade!), but some time in the last year or so it's stopped working. Now, whenever someone texts me the phone rings and I get the automated voice text service reading the texts to me.

Caller ID seems to be working fine.

How do I get it back to texts coming in as texts?

Thanks.

[NeilO]

Hi @Piers66 welcome to the community and thanks for posting, please can you send a text with #2# to 00000

This makes sure that the text service is set up to receive the message as text instead of voice.

Thanks

Neil

[Piers66]

OK, I sent #2# to 00000 as suggested.

I then got a voice call saying that my settings had been changed (couldn't write it down fast enough), so I then sent my self a test text, from my landline to itself. It came in as voice again!

[JohnC2]

Hi @Piers66, thanks for trying that and posting back.

Would you try sending *1# and to 00000 and see if that fixes the issue.  

Set up and use BT Text | BT Help

Post back and let me know how you get on.

Cheers

John

[Piers66]

I tried *1#, and as with #2# I got a voice message saying that my delivery options had changed.

I then sent a text from my mobile, and similarly it arrived as a voice message...

Would you expect a delay for the settings to take effect?

[JohnC2 · Accepted solution]

Hi @Piers66, thanks for trying that as well and I wouldn't expect a delay in the changes taking effect.

I've sent you a Private Message so you can get in touch with us and we'll be happy to help you get this fixed.

Cheers

John