Solved: Re: Bt digital voice problem

Daiveyp · ‎08-03-2022

I have lost my landline phone connection while BT switch me over to BT digital voice. My new broadband and digital voice was due to be installed on 24 Feb 2022 but was delayed until the 1st of March 2022. I now have my Full Fibre broadband but not my Digital Voice. I have been unable to make or receive calls since 24 Feb 2022. I contacted Bt soon after I noticed I had a problem with my landline on about 27 Feb. I was told the the transfer to Digital voice is "robotic ".It says on my order tracking that I on 24 Feb 2022 my Digital voice was activated ( even before I had Full Fibre broadband. I spoke again to Bt call centre on Saturday 5th March about my landline problem . Still not fixed! Can someone help and tell me what " transfer is robotic " means. Does someone have to program the "Robot " to connect me to Digital Voice. Sorry to go on!

Daiveyp

jac_95 · ‎08-03-2022

Hi Daiveyp,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

imjolly · ‎08-03-2022

did you get a free DV phone from BT? if so did you pair it with the SH2?

have you tried connecting your existing phone to the phone socket on back of SH2 - you may need to remove sticker

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Les-Gibson · ‎08-03-2022

Check the SH2 admin page and make sure the "Phone" tile is blue not grey and that your number is visible.

To do this, open a browser and enter 192.168.1.254 into the address bar

Daiveyp · ‎08-03-2022

Hi Les-Gibson

Thanks for your help, much appreciated.

Regards

Daiveyp

Daiveyp · ‎08-03-2022

Hello

Thanks for the information.

I am now connected to Digital Voice.

So now BT can send me my so called " free " Digital Home phones.

Thanks again for your help.

Regards

Daiveyp