cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,088 Views
Message 1 of 8

Call Divert to EE Mobile

Hi,

I have an EE mobile contract and a BT Digital Voice landline. I have call divert from my landline to my EE mobile. What I want to confirm that this service is free. In other words, there is no charge to divert calls from my landline to me EE mobile. If answering, please do not quote the FAQs as I have read them. I am looking for a straightforward answer to a very straightforward question. Thank you.

0 Ratings
Reply
7 REPLIES 7
1,088 Views
Message 2 of 8

Re: Call Divert to EE Mobile

0 Ratings
Reply
1,059 Views
Message 3 of 8

Re: Call Divert to EE Mobile

To be a little pedantic, your question is flawed, the call divert service on DV  is free on DV  , ( no monthly fee for having it ) but if diverting incoming calls to the DV line to a non BT line or mobile ,  the diverted portion of the call may not be free , it would be chargeable if that call were not  part of a calling plan , so if on 500 / 700 mins or unlimited minutes plan on the DV line ,  it should be included ( provided on the 500/700 you haven’t exceeded the total ) , on PAYG it’s a chargeable call , as it would be if you called directly from your DV line .

0 Ratings
Reply
1,049 Views
Message 4 of 8

Re: Call Divert to EE Mobile

Sorry to be pedantic, but you have not told me something I did not know. The question I ask is do I incur any charges when a call to my DV landline is diverted to my EE mobile?

0 Ratings
Reply
1,031 Views
Message 5 of 8

Re: Call Divert to EE Mobile

You are not being pedantic 

OK , What is your DV call plan ?, if you are on PAYG you pay for the  diverted call , if on 500/700 or unlimited minutes then it should be included in the call plan  , your question though is vague,

 

What I want to confirm that this service is free

The call divert service is free , the diverted call may not be free.

1,011 Views
Message 6 of 8

Re: Call Divert to EE Mobile

My understanding is that it is only totally free if you divert from your Digital Voice line to a BT mobile or landline.

So you would incur a charge for the call if diverted to EE mobile. (This is why I have stuck with BT mobile!)

Richard

0 Ratings
Reply
978 Views
Message 8 of 8

Re: Call Divert to EE Mobile

Yeah, that’s all well and good but BT Mobile as a stand alone CSP no longer exists as all new contracts are with EE. This is a consequence of the BT and EE merger. So, my question is should I simply expect EE to be the same as my former BT Mobile contract and have the same benefits?

0 Ratings
Reply