Caller ID not working

[momo]

I renewed my BT contract on 20th June, exactly same as previous, with activation date today 23rd June.  However, since 20th June when I did this  my Caller ID is not  working at all whereas it worked perfectly before and   I am getting the message Incoming Call instead even when the caller  is in my call directory. Can anyone assist as to why this is happening, as I only get the Ai answering service when I try to message BT.

[imjolly]

did you read this post on same subject to see if it helps  https://community.bt.com/t5/Home-phone-including-Digital/No-caller-id-again/td-p/2429396

[momo]

Thanks for prompt response and helpful suggestion.  Yes I followed your link, but this did not solve my problem  unfortunately so  I think I will try to telephone BT to  get fault fixed -  as it is obviously their end this problem has arisen.

[imjolly · Accepted solution]

you could also try billing using message now and they may help   https://www.bt.com/help/contact-bt/account-and-billing/broadband

[momo]

Hello imjolly,

Latest update - I rang BT on  03301234150 and spoke to a  very helpful gentleman who said he could help. In his words he said "when upgrades or renewals are carried out sometimes Caller ID will go wandering" and therefore not work. He took my account number etc., and said that tomorrow all will be fixed and should be working again, so we shall see fingers crossed that this happens. Thanks again for your  assistance.