Can't access DV 'Call Protect' feature using BT account

[7815678]

Be interesting to see what he can do as problem is with BT's web site, as previously posted I tried on another computor and it still would not work. Crazy that BT cant identify the issue, I think the problem is that the 'Guides'  working in the call centre have no IT skills and are unable to sort the issue. One would have thought that by now the fault with the system would have flagged up as a computor error in their IT dept.   

[7815678]

Just tried this link and it works https://www.bt.com/landline/calling-features/?s_cid=con_FURL_callprotect&fbclid=IwZXh0bgNhZW0CMTAAAR...

[Leanne_T]

Hi @Brian5856 @7815678 @lioness 

Thanks for coming to the community and making us aware. 

Is this still happening for you when you select 'Manage'? 

Can you let me know the steps you are taken to access the setting and if this is through the BT app or BT account online? 

Thanks 🙂

Leanne.

[7815678]

Yes still happening for you when I select 'Manage' its through the BT account online?

[brownd1950]

I am having the same problem being unable to access Call Protect from my online MyBT account using either my iPad or a desktop PC. I was previously able to access it without any bother but in the last 10 days have been unable to. I have reported this to BT and having spent 1 hour on an online chat got nowhere. The guide uninstalled the Call Protect then re-installed it telling me that would sort the problem but would take 24 hrs to update. Some 72 hrs later still not available to me so contacted BT again and another on hour spent on the web chat getting nowhere. The guide informed me that he had raised the issue to a level 2 and also raised a complaint on my behalf. Still waiting.

[Leanne_T]

Hi @brownd1950 @7815678 

Thanks for coming back to me. 

Could I just check if you log into your My BT account online, select Your Security, Landline Security and then Call Protect, can you manage Call Protect following these steps? 

Leanne. 

[brownd1950]

Yes! Have just tried it using this route and it works. Thank you. It would definitely appear to be something that BT has done before there are so many customers affected and unable to access using the “usual route”.

[Leanne_T]

Thanks for trying @brownd1950 

I have sent you a private message for some details. 

Leanne.

[Brian5856]

Could you please make this fix available to all?

[Leanne_T]

Hi @Brian5856 

Have you tried the steps provided to see if this works for you? 

Leanne.