Can't use all my phones since new hub fitted

[Althealbatross]

Since we received our new SH31B hub we've not been able to use our phones (for outgoing or incoming calls) unless they're plugged in to the back of the hub. However, we've two phones and one's in a  distant room. How can I get that one to work? 

[brianposter]

ADSL filter ?

[naylor2006]

Isnt that an EE Hub?

What product do you have?

[Althealbatross]

Yes, the hub has EE in the model name. We're on BT Halo.

[naylor2006]

Yeah I just wanted to confirm that before you were told to bog off to EE forums!

So before you had one phone connected to your old hub and the other one in the remote room wirelessly connected back to the 'master phone' or some other config?

[Althealbatross]

Both the phones were previously connected in to wall sockets, neither went through the old hub.

[naylor2006]

ahhh, so youve been shifted over to digital voice then with your new package so your voice service now comes via your hub and not the socket directly.

In this case I wouldnt expect the phone to work in the other room if they were dependant on wall sockets.

Theres gonna be other people here more experienced with digital voice than me but you'll need phones that support a two phone setup. IE you will need a Base Unit Phone that connects to the hub and the remote phones will connect to the back to the baseunit.

[Keith_Beddoe]

@Althealbatross 

See https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

[imjolly]

@Althealbatross 

phone CS 03301234150 and ask for a digital voice adapter which you connect to power socket on other room and then connect phone to adapter.  the adapter piars using DECT not wifi to your new hub

[Althealbatross]

Many thanks everyone for your replies. I've a bit more of a clue as to what's going on now, and I feel I should be able to get somewhere