Cancel Digital Voice

[Rick21351]

I recently changed to digital voice without realising that my landline would not work. I understand the rollout of digital voice is on hold as there is a concern that if there is a power cut the phone will not work. I am disabled and worry that if there is a power cut I will not be able to phone 999. I want to have my digital voice removed and revert back to a plug in landline but cannot find anywhere for advice about doing this. I've tried using the help section on MyBT but this keeps going round in circles, (as usual)

[jac_95]

Hi Rick21351,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

Normally once changed to Digital voice you cannot revert back to previous connection.  did you request the change or were you changing your broadband package?