Cancelling Caller Redirect

[TraceyH]

I seem to have been charged for caller redirect for 3 years no not realising I was still paying for the service.  Arghhh!  How can I cancel this please.  

[Keith_Beddoe]

@TraceyH 

I have asked a moderator to help.

[TraceyH]

Thanks, it would be great to get it cancelled asap, I can't seem to find a way to do it online and its not listed in 'my products'. I've tried calling the billing team but just can't get through.

[Keith_Beddoe]

@TraceyH 

They should post on this thread, probably tomorrow morning.

[-Richie-]

The Billing team deal with cancelling caller redirect, it's a service offered when people move home and can't retain the existing telephone number.

[DavidM]

Hi @TraceyH and welcome to our community.

Thanks for posting about the caller redirect, sorry you're having problems cancelling it. I can help you. I'll need a few details so I'll drop you over a private message now so you can get in touch.

Cheers

David

[DavidM]

Hi @TraceyH ,

Did you get this sorted? If not my offer of help is still there.

Cheers

David

[TraceyH · Accepted solution]

Hi David, thanks so much. I did manage to get hold of somebody in billing who has raised a ‘DI’ ? for me. I’m expecting a response from one of the managers. Fingers crossed.

[DavidM]

Let me know how you get on @TraceyH .

Cheers

David

[JohnC2]

Hi @TraceyH, I've checked and can confirm the Caller Redirect service was cancelled after your call. 

Cheers

John