Care Home - cancellation of landline

[GJP23]

Hi - my father has had to go into care and I would like to close his landline account. I have Power of Attorney, and have been told that I must send a copy with a covering letter to BT plc in Sheffield. Given that it will take a couple of weeks for that to be processed and then I'll have to give 30 days notice on his account it will probably be 6 weeks until the account is closed. I feel that as this is almost as distressing a situation as a bereavement it should be treated with as much compassion and speed. Please help!

[Keith_Beddoe]

@GJP23 

Welcome to this user forum for BT Retail phone and broadband customers.

I have asked a moderator to post here.

[GJP23]

@Keith_Beddoe  Thank you 🙏

[DanielS]

Hi @GJP23,

I am so sorry to hear about your Dad going into Care. I hope he will get the support that he needs.

I'd like to help you with this so I'm going to send you a private message that you can reply back to my team on.

Please note, it will take us a few working days before we can get back to you. 

Thank you
DanielS 

[GJP23]

Hi - is there any further news on this?

[DanielS]

Hi @GJP23,

I sent you a private message on the 8th.

Can you check it for me, please?

Thanks
DanielS