Copper Landline to DV Landline Porting

[neukUK71]

Hi. 

I just want to check if this situation is normal:

My mother has been BT for 2 years and I have just renewed her contract, as part of that renewal BT moved her from copper to DV. A new handset turned up and because she is elderly and mobile phobic we also had the battery backup. However, since last week her copper line has been disconnected and the new DV will not be activated until 19 August. When queried about this, I was told that they switched off the old line because the number was owned by Virgin Media and was in quarantine until 19 August. So between BT and Virgin Media, they have left a 90 year old without phone services bearing in mind that she hasn't had an account with Virgin Media, nee NTL nee Diamond Cable in over 30 years and has had her home number for 35 years. 

Is it normal to switch off the copper before the DV is technically ready?

Thanks in advance?

[jac_95]

Hi neukUK71,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.