DV contacts

[brimar]

Some months ago, when renewing my contract, I was moved to Digital Voice. When setting the system up, I moved my contacts to the hub, and when one of them called me, their name showed on the handset screen.

However, some weeks ago, I had a problem with one of the handsets, and it was replaced by BT. Since the replacement, although the contacts number shows, when they call,  their name does not.

Anyone any idea's?

[jac_95]

Hi brimar,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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[licquorice]

When you imported the contacts to the hub were they in the correct syntax?

BEGIN:VCARD
VERSION:4.0
FN:Fred Bloggs
N:Bloggs;Fred;;;
TEL;VALUE=uri;TYPE=home:tel:01nnnnnnn
MEDLODY:0
ACCOUNTID:0
DFTNUM:0
OWN:0
END:VCARD

[brimar]

Thank's for the reply liquorice. The contacts on the hub worked perfectly well, before the handset was replaced, and, for a while after. So, I assumed, that all was well.  Then, one day, the names disappeared. One of life's little mysteries which BT could not help with.

[VeteranISPUser]

Hi @brimar   Just check that the telephone numbers are not formatted and are complete. That is a number like 02000 999999 should be stored as 02000999999, no spaces or formatting.

[brimar]

OK. I'll check. Thank's.