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Message 1 of 18

DV email

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Hi all,

Just had the initial email for DV.  Bit vague on the dates, though.  We’ll be moving you to DV etc…maybe in few weeks…or months…or possibly a year.  Aaaaaargh!

There are things I need to modify before this goes through so some real notice would be nice.  Anybody out there able to give me a better idea on the actual lead time between this email and the change over please?

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Message 2 of 18

Re: DV email

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Message 3 of 18

Re: DV email

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From other forum posts it could be a few weeks or few months or even longer.  You can try phoning FTTP TEAM who deal with DV who may be able to help 08005874787



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Message 4 of 18

Re: DV email

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@imjolly

Thanks for that.  Unfortunately, it’s what I feared.

The email is actually no use to anybody.  Why do BT even send out nonsense like this?  I’ve had spam that’s been more useful.

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Message 5 of 18

Re: DV email

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In most cases I think you'll get a date after 4 weeks from initial Comms.

It's better to get prepared now rather than wait for the switch over date 

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Message 6 of 18

Re: DV email

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@jac_95

Yes, thanks for that.

I didn’t expect a precise timeframe but that email is so open-ended as to be useless.  No doubt, someone thinks it serves a purpose.

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Message 7 of 18

Re: DV email

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Yes the initial Comms is a heads up - a way to start making you think about what you need to do to get prepared along with a prompt to make you start having those conversations.

E.g if you have alarms systems that need to be checked for compatibility or upgraded along with those that have medical/care devices or if you need extra help getting it set up. Having those conversations with BT and the supplier/provider of the devices now will help make sure you are prepared and that you are offered the appropriate solutions and support during the switch over.

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Message 8 of 18

Re: DV email

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I received confirmation of the DV order 4-5 weeks after the initial email and letter. More cards followed through the door. When you get the order confirmation you have 1 week notice before the changeover actually happens.

So 5-6 weeks end to end from my experience.

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Message 9 of 18

Re: DV email

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Excellent.  That’s more like a working timeframe.

Coincides with the lecky meter being replaced.  Can I time it or what?  You watch.  They'll flick the switch for DV and the electricity will go off at the same time, I bet.   Lol

@Colin_London Thanks for that.  Very useful.

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Message 10 of 18

Re: DV email

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I’m in the East Midlands so part of the regional switchover.  

So far I’ve had a general info letter, another get ready letter and today, 2 postcards inviting me to order either the adaptor or handsets. There is a weblink in the postcard (or you can order via text) which asks you for your telephone number which then generates a code to enter into the BT Shop checkout page. 

The order is in for the free adaptor so I assume there will be a period of waiting for the actual switchover letter to arrive. 

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