DV

[SANDY519]

The problem is the my DV service has not worked since starting Home Essential Fibre 2. I have not been sent a DV handset. I have no mobile to contact BT. I have not had a reply from a letter sent to consumer-resolutions team. Is there anyway I can contact BT other than phone?

[jac_95]

Hi SANDY519,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice]

DV handsets are no longer supplied free.

Have you plugged your old phone into the green socket at the rear of the hub?

[SANDY519]

It seems to me that BT/EE wanted me to purchase a handset in order to get DV setup and working. My new handset definitely needed the full 16 hour recharge before eventually working. Once registered my usual phone also worked after I plugged into the back of router.
This after 21 days from when I was informed Home Phone services were ready.