cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
720 Views
Message 1 of 4

Digital Voice Activation

I've been without landline since 6th May after BT ceased my copper service without warning. Having had full fibre installed on 28th April for some reason the digital voice element of my order was not actioned at that time and I had been running in parallel waiting DV activation which was supposed to happen yesterday which it obviously didn't.

Spoke to BT helpline AGAIN this morning to ask why it was such a problem and why i have been without service for 6 days now. After a long wait, the person I spoke to said "I've escalated your problem to the "right people" and they will act on it as soon as possible but it could be as long as 5 days". So I'm guessing that none of the people I've spoken to previously at BT knew who the "right people" were otherwise it would all have been rectified by now.

Seems I may be without landline for 11 days in total - that's if DV is activated in 5 days. As my broadband is working I don't qualify for the automatic £8.40 per day (per ombudsman website) recompense but I have been offered £25 credit.

Anyone else having these protracted problems with DV and BT?

0 Ratings
Reply
3 REPLIES 3
720 Views
Message 2 of 4

Re: Digital Voice Activation

0 Ratings
Reply
709 Views
Message 3 of 4

Re: Digital Voice Activation

if you have not already tried FTTP team then I would give them a call and see if they can help you 08005874787.  they handle DV



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
706 Views
Message 4 of 4

Re: Digital Voice Activation

Many thanks
0 Ratings
Reply