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Message 21 of 26

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

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Thank you, message sent.
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Message 22 of 26

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

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I do appreciate the post on here. I will be moved to digital voice when London moves by end of 2023 and am concerned about calls particularly to one of my 2 landline numbers. Mobile is not a great signal here and everyone for 25 years has had my landline numbers.

 

I think it might be helpful if BT gave users more information on a list of things when they are told to move rather than just you plug your corded phone into back of the new modem BT will send. it may well be scattered across the BT website but things liek the dial tone will sound different, you may need to do things to keep your own call minder message, that you dial 020 even if dialing within London and need to tell potentially hundreds of people who may be calling you who have not used 020 to date that in effect your number has changed where they call you from local landlines in London - London is a massive area and lots of people use landlines from businesses and homes. In addition after this thread I think it may be worth BT telling everyone being moved over- we have experienced intermittent problems with some calls to customers from networks other than BT. If you  identify the caller's network and let us know [ obviously my ideal would be to let BT know via a bespoke email address or two second post not a massive phone call)] we will sort it out.

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Message 23 of 26

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

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Hi Everyone,

 

I just wanted to update the thread to say that I reported a fault for both these numbers to BT Wholesale who raised a task with Openreach to fix an issue with the number prefix, which appears to have helped, as after a period of monitoring both lines have received calls from various networks.

 

Thanks

Neil

BT Community Moderator

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Message 24 of 26

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

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Thank you very much Neil. Apologies for the late reply but everything does appear to now be working!

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Message 25 of 26

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

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Yes everything seems to be working for me too, thank you for all you have done in sorting it out! Happy holidays!

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Message 26 of 26

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

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No problem guys, you know where we are if you need any help in the future.

Cheers

Neil

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