I believe I have solved a range of issues that can occur with the importing of the Digital Voice Contacts. (BT were not able to solve the problems). Is it possible to post my solutions as a pdf on this forum? Others may find it useful.
Solved! Go to Solution.
there are already solution on the forum for importing contacts to digital phones yours may be different or maybe even better
Its not possible to post the PDF I'm afraid, you will have to copy the text and paste it.
Hi @David339 Everything depends on where you keep your central contacts. In my case, in Outlook. What works for me, quick and easy (nothing special). Outlook -> CSV -> Gmail contacts -> VCF -> SH2. In your central contacts, no spaces (or any other formatting) in the telephone numbers.
Issues Importing Contacts into BT SmartHub
It is important to note that, with the digital voice handsets, contacts are stored in the BT SmartHub and not in the handsets. The handsets synchronise anew with the hub each time the contacts are called for.
Inputting contacts via the digital voice handsets is a slow business. (It requires 4 presses of the number 7 key simply to enter the letter ‘s’, for example).
For those who use Google contacts on their smartphone/computer, exporting contacts from Google contacts and then importing them into the BT SmartHub would seem a better option, but it can be problematic, and some of the issues outlined below may well be the cause of disappearing contacts and failures of the hub to communicate contact details with the handsets properly. So, what are the issues, and how might they be solved?
Hope this helps.
GOOD LUCK !!!
I am an 85 year-old with limited computer knowledge, but normally manage as a basic user - handling MS Office facilities, sending and receiving messages, saving and recovering files etc. However when trying to back up the contacts list stored on my Smart Hub 2 (using the Export facility), the .vcf file created contains only the detailis of a single contact {the first contact in alphabetical order on the list) From the handset, I am able to recall and use all of the stored contacts {entered laboriously by hand because the installation engineer said that was the only way he knew of) so I know that they are stored correctly within the hub. But I am so frustrated at my inability to download and save the information against loss. Clearly I am doing sonething wrong.
Can you help, or point me in the direction of someone who can?
Ron
Hi @Bretwalda Open the exported .vcf file using Notepad and you will see all your contacts. The default program used in windows only displays the very first card.