Digital Voice - Distortion / Crackle

[Neilyboy72]

I appreciate the help, but if that’s plausible, how come it’s worked fine for 6 months…  that’s my query. 

[Keith_Beddoe]

Possibly a deterioration in the performance of the DECT base station in the home hub, or something new, blocking the signal 

[Keith_Beddoe]

When you consider the number of analogue to digital conversions taking place over the whole speech path, and the reverse, its a wonder the phone quality is not worse.

[Neilyboy72]

I just want it to work fine, like it did before DV and before this happened 3 days ago… I didn’t ask to be migrated… 

[rbz5416]

Surely you can move the base station long enough to test?

[Keith_Beddoe]

It would be interesting to see if a normal wired phone plugged into the DV adapter has the same issue, as that would point to a faulty home hub or a faulty DV adapter.

Unfortunately, Digital Voice is going to be forced on everyone soon, with the closure of the PSTN network.

[Neilyboy72]

Just did as you suggested and the phone works fine, so it’s the DV adaptor that’s evidently faulty. Anyone know how I can get a replacement for free? Thanks! 

[rbz5416]

Not necessarily the adapter, could also be the DECT signal from the Hub. Next I'd try the adapter in a different socket, closer to the Hub.

Just a thought but would the recent issue coincide with the switching on of some Christmas lights?

[Neilyboy72]

I’ve only got two sockets, one which my fibre (the hub) plugs into and the open reach box and the socket which the DV adaptor plugs into… suggestions?

[Neilyboy72]

P.s. no, nothing new has been plugged in or switched on…