Digital Voice Handsets Delay

[impydave]

Hi

Moved over to full fibre last week, more than happy with my BB sits at a solid 150mb perfectly. 

Problem is my digital voice handsets are just sat on an open order saying my delivery date was the 14th March but they're delayed? 

I can't believe BT don't have handsets to send out so why the delay? 

Dave

[jac_95]

Hi impydave,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[iniltous]

I don’t think any other provider supplies handsets to their customers, in your case , why don’t you simply use your existing landline phone  , simply plug it into the hub 

[impydave]

Because I have an old phone that's on its last legs and BT stated they'd provide a handset when I agreed to upgrade!

It's irrelevant that other providers don't give handsets, BT sold me the upgrade and haven't delivered! 

[imjolly · Accepted solution]

phone CS 03301234150 and see if they can help.  may be a shortage of DV phones as numbers moving to DV are increasing

[VeteranISPUser]

To quote the BT Shop for DV Phones with Alexa - More than 50 in stock - Limited to 5 per customer.

[licquorice]

Got mine day after I renewed contract