Digital Voice - Keep same telephone number

[Mark]

Hi,

My in-laws have just placed an order, with a view to bringing their monthly bill down from £90 to £45 per month. 

They have been offered an ‘upgrade’ on their broadband (currently FTTC) to FTTP, but as part of this ‘upgrade’ they are being forced into a migration to Digital Voice. 

They’re not adverse to this, but want to keep the same landline number they’ve had for 40 years plus ..

I told the sales advisor this, but upon checking the order raised, they have a different telephone number allocated 😔 

The advisor said once the service is active, then they can call back and request a number port .. does this sound correct ?

[jac_95]

Hi Mark,

Thanks for the post and welcome to the Community.

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[Keith_Beddoe]

Yes, they would need to request a renumber, back to their original one.

That would need to be done as soon as their service is active,

[HHGTTG]

Is it usual when switching to DV one has to lose one's original number? If so, that's the first time I have heard that mentioned.

[iniltous]

There is no reason why if moving from BT FTTC or ADSL ( using PSTN for telephony ) to BT FTTP with DV that a temporary different phone number needs to allocated and then renumbered back to the original, this isn’t the normal way it’s done , in fact I would worry that the original number will be lost if doing this ….

[rbz5416]

Given the large number of issues we see with migrations, this would make sense if properly implemented.

• Create a new, separate DV service for the customer while leaving the copper alone & still working.
• Confirm with the customer that they can both make & receive calls on the new service.
• Then port the number across.

This would prove that the DV is fully operational before the port & would isolate any subsequent issues to be a result of the port. It seems eminently more sensible than the current wing & a prayer process, with support staff having no idea what to do next if it fails. See numerous "I've had no phone for x weeks threads".

It's how migrations to FTTP should also work. Confirm with the customer that FTTP is up & running before cutting off the DSL service.

[Keith_Beddoe]

A temporary number has to be allocated, as you cannot have two routes with the same number.

As long as its renumbered within 28 days, the original routing information will still be there.

[iniltous]

My conversation from PSTN to DV didn’t involve a temporary phone number , my phone  number simply  migrated from  one system to the other without  the need for a temporary number , and that’s the norm , a temporary number isn’t necessary, it’s just a case of  coordinating the change from one to the other 

[apoplectic]

Automated response to any mention of digital voice, and never helpful to any posters. Should be removed.