Hi,
My in-laws have just placed an order, with a view to bringing their monthly bill down from £90 to £45 per month.
They have been offered an ‘upgrade’ on their broadband (currently FTTC) to FTTP, but as part of this ‘upgrade’ they are being forced into a migration to Digital Voice.
They’re not adverse to this, but want to keep the same landline number they’ve had for 40 years plus ..
I told the sales advisor this, but upon checking the order raised, they have a different telephone number allocated 😔
The advisor said once the service is active, then they can call back and request a number port .. does this sound correct ?
Yes, they would need to request a renumber, back to their original one.
That would need to be done as soon as their service is active,
Is it usual when switching to DV one has to lose one's original number? If so, that's the first time I have heard that mentioned.
Given the large number of issues we see with migrations, this would make sense if properly implemented.
This would prove that the DV is fully operational before the port & would isolate any subsequent issues to be a result of the port. It seems eminently more sensible than the current wing & a prayer process, with support staff having no idea what to do next if it fails. See numerous "I've had no phone for x weeks threads".
It's how migrations to FTTP should also work. Confirm with the customer that FTTP is up & running before cutting off the DSL service.
A temporary number has to be allocated, as you cannot have two routes with the same number.
As long as its renumbered within 28 days, the original routing information will still be there.
My conversation from PSTN to DV didn’t involve a temporary phone number , my phone number simply migrated from one system to the other without the need for a temporary number , and that’s the norm , a temporary number isn’t necessary, it’s just a case of coordinating the change from one to the other
Automated response to any mention of digital voice, and never helpful to any posters. Should be removed.