cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,259 Views
Message 1 of 9

Digital Voice - Keep same telephone number

Hi,

My in-laws have just placed an order, with a view to bringing their monthly bill down from £90 to £45 per month. 

They have been offered an ‘upgrade’ on their broadband (currently FTTC) to FTTP, but as part of this ‘upgrade’ they are being forced into a migration to Digital Voice. 

They’re not adverse to this, but want to keep the same landline number they’ve had for 40 years plus ..

I told the sales advisor this, but upon checking the order raised, they have a different telephone number allocated 😔 

The advisor said once the service is active, then they can call back and request a number port .. does this sound correct ?

0 Ratings
Reply
8 REPLIES 8
1,259 Views
Message 2 of 9

Re: Digital Voice - Keep same telephone number

0 Ratings
Reply
1,229 Views
Message 3 of 9

Re: Digital Voice - Keep same telephone number

Yes, they would need to request a renumber, back to their original one.

That would need to be done as soon as their service is active,

0 Ratings
Reply
1,147 Views
Message 4 of 9

Re: Digital Voice - Keep same telephone number

Is it usual when switching to DV one has to lose one's original number? If so, that's the first time I have heard that mentioned.

1,141 Views
Message 5 of 9

Re: Digital Voice - Keep same telephone number

There is no reason why if moving from BT FTTC or ADSL ( using PSTN for telephony ) to BT FTTP with DV that a temporary different phone number needs to allocated and then renumbered back to the original, this isn’t the normal way it’s done , in fact I would worry that the original number will be lost if doing this ….
0 Ratings
Reply
1,131 Views
Message 6 of 9

Re: Digital Voice - Keep same telephone number

Given the large number of issues we see with migrations, this would make sense if properly implemented.

  • Create a new, separate DV service for the customer while leaving the copper alone & still working.
  • Confirm with the customer that they can both make & receive calls on the new service.
  • Then port the number across.

This would prove that the DV is fully operational before the port & would isolate any subsequent issues to be a result of the port. It seems eminently more sensible than the current wing & a prayer process, with support staff having no idea what to do next if it fails. See numerous "I've had no phone for x weeks threads".

It's how migrations to FTTP should also work. Confirm with the customer that FTTP is up & running before cutting off the DSL service.

1,129 Views
Message 7 of 9

Re: Digital Voice - Keep same telephone number

A temporary number has to be allocated, as you cannot have two routes with the same number.

As long as its renumbered within 28 days, the original routing information will still be there.

 

0 Ratings
Reply
1,107 Views
Message 8 of 9

Re: Digital Voice - Keep same telephone number

My conversation from PSTN to DV didn’t involve a temporary phone number , my phone  number simply  migrated from  one system to the other without  the need for a temporary number , and that’s the norm , a temporary number isn’t necessary, it’s just a case of  coordinating the change from one to the other 

1,096 Views
Message 9 of 9

Re: Digital Voice - Keep same telephone number

Automated response to any mention of digital voice, and never helpful to any posters. Should be removed.

0 Ratings
Reply