Digital Voice handsets

[JohnGray]

I have just renewed my broadband package.  When placing the order I was asked a number of questions , including one which asked whether I would be keeping my existing phone or if I needed a new one. I was puzzled why I was asked, and answered that I would keep the existing handsets.  It was not until I received the confirmation email that I discovered I was about to be issued Digital Voice.  On reading here about it, I gather that I could have been issued with new handsets free of charge.  New handsets would be good - our old ones are getting on a bit!  Is there a way to request them separately? Would it be better anyway?

John Gray

[jac_95]

Hi JohnGray,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice · Accepted solution]

I'm not the handsets are free any more. You can call customer services and ask.

DV handsets link to the built in DECT base station in the hub. your old base station simply plugs into the socket in the hub rather than your master socket.

[JohnGray]

Thanks @licquorice  - I guess I'll stick with my old handsets for now!