Digital Voice incoming call issue

[Fibrefrustrated]

I have a similar issue. BT originally wanted to switch me to DV in middle of March, haven't been able to receive incoming calls since beginning of May. Spoken numerous times to the help desk, constantly been lied too. The latest conversation told I was told that BT doesn't have a complaints team!! 

[jac_95]

Hi Fibrefrustrated,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[RobbieMac]

Hi @Fibrefrustrated

Thanks for your post and welcome back!  I have moved your post to start your own thread as the thread you posted on has been marked as solved.

I am sorry for the problems receiving calls after moving over to Digital Voice. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie