Digital Voice installation - Moved my phone

[Smith824ms]

Hi - New BT Contract so Engineer moved us to Digital Voice yesterday, but moved my main phone from downstairs so it could be connected to the router, but now I have no phone downstairs and my wife is over 80 and classed as venerable 

Please could someone offer any solutions ?

[jac_95]

Hi Smith824ms,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Keith_Beddoe]

Ask BT to send you a free Digital Voice adapter.

https://www.bt.com/help/user-guides/phones/digital-voice/digital-voice-adapter

[licquorice]

Ask BT for a free Digital Voice adapter. It is effectively a portable phone socket that just needs mains power. You simply plug a phone into it as you would any other phone socket.

[Smith824ms]

Okay many thanks for this.

[Jane2018]

This may not work for you but when I had twin babies and had to take calls the next day I bought a very very long extension lead so I could be plugged in downstairs and the traditional landline could be answered upstairs . That is very messy probably dangerous trip hazard but presumably also works