Digital Voice installation - Moved my phone

[Smith824ms]

Hi - New BT Contract so Engineer moved us to Digital Voice yesterday, but moved my main phone from downstairs so it could be connected to the router, but now I have no phone downstairs and my wife is over 80 and classed as venerable 

Please could someone offer any solutions ?

[jac_95]

Hi Smith824ms,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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[Keith_Beddoe · Accepted solution]

Ask BT to send you a free Digital Voice adapter.

https://www.bt.com/help/user-guides/phones/digital-voice/digital-voice-adapter

[licquorice]

Ask BT for a free Digital Voice adapter. It is effectively a portable phone socket that just needs mains power. You simply plug a phone into it as you would any other phone socket.

[Smith824ms]

Okay many thanks for this.

[Jane2018]

This may not work for you but when I had twin babies and had to take calls the next day I bought a very very long extension lead so I could be plugged in downstairs and the traditional landline could be answered upstairs . That is very messy probably dangerous trip hazard but presumably also works