Digital Voice "My BT" Management of Call Diversion

[Michael_Taylor]

Hello,

Having had Call Diversion feature added to my package, during one call, and then activated, during another call, I'm still unable to manage it through My BT.  My iphone My BT app briefly when offline during activation but has returned with no ability to manage Call Diversion.  BT Technical Support are struggling to resolve the issue; hence, I am seeking the help from this community.

BTW: Call Diversion is working when managed through handsets.  Call Diversion is still not showing as a DV feature within my BT Profile.

Thank you in anticipation.

[jac_95]

Hi Michael_Taylor,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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[licquorice]

Are you sure call diversion can be managed via MyBT, I don't have the option to do so and can only manage it via the handsets.

[Michael_Taylor]

Hello @licquorice,

Taken from: https://www.bt.com/help/landline/all-about-call-diversion-for-digital-voice.

How to divert calls by logging into My BT 

You'll need a BT ID to log into My BT. If you don't have one, you can register online for a BT ID. 

1. Log into My BT
2. On your Profile screen, select Manage on the Digital Voice tile
3. Find Call Diversion in 'Your Digital Voice features' section at the bottom of the page and click Manage
4. Follow the steps on the next screen

[licquorice]

Wouldn't be the first time BT's help section gave duff information.

[Michael_Taylor]

That's indeed a very familiar looking screen!

Time for Moderator input?

[licquorice]

I have already asked for clarification

[licquorice]

Just guessing here, but I wonder if it was intended to be managed by MyBT but somebody thought it was a bad idea and that it should only be managed via the actual line involved rather than remotely for security and nobody thought to tell the web folks.

[VeteranISPUser]

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@Michael_Taylorwrote:

Hello @licquorice,

Taken from: https://www.bt.com/help/landline/all-about-call-diversion-for-digital-voice.

How to divert calls by logging into My BT 

You'll need a BT ID to log into My BT. If you don't have one, you can register online for a BT ID. 

1. Log into My BT
2. On your Profile screen, select Manage on the Digital Voice tile
3. Find Call Diversion in 'Your Digital Voice features' section at the bottom of the page and click Manage
4. Follow the steps on the next screen

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Hi @Michael_Taylor   That was removed from My BT a long time ago. I thought it was stupid at the time, if DV goes down then you cannot divert calls to your mobile!

[Keith_Beddoe]

It may have been done for security reasons, so that only the line owner could initiate a  divert, just in case the MyBT account was compromised.

I believe that BT can manually create a divert, in the event of a fault.

It would also stop people who use third party routers, diverting their incoming calls to a mobile.