Digital Voice stopped working

[Katie_B]

Hello @Roberto21. 

Welcome back to the community. 

I am so sorry to hear this has stopped working again for you. 

Please report this by either logging in to your account and using the troubleshooter OR you can text PHONE to 61998 (charges may apply at your standard rate) and the team will run some tests to see what is happening. 

• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, someone will call you within 30 minutes to help solve your issue.

Katie

[KBeattie1]

Hi

Had the same issue, no dial tone,  although the adaptor was flashing green not red. Tried re pairing with hub multiple times to no avail. Got onto the BT messaging service and had to reset the hub.

then plugged phone directly into green port on the hub and it worked.  Had been off for three weeks…

then re paired adapter with the hub, got the solid green light and normal service restored.

this might help you, cheers