Firstly, thanks for your reply, KBeattie1 - I hadn't checked back for a while.
I feel I might be shouting into the void a bit here, but any help any of the tech experts could give here would be massively appreciated.
The third time this happened about a fortnight ago (broadband working fine, but no digital voice/phone line - the phone adaptor flashing red and also no dial tone when the phone is plugged into the back of the hub + the hub manager showing the phone as 'Not configured') I was on the chat service for over an hour - the helper felt that the phone adaptor was the problem, even though there was no dial tone when the phone was plugged directly into the hub. Anyway, in the end we tried a factory reset of the hub and then re-paired the adaptor to the hub - at first it flashed red again, but then eventually it went the solid turquoise colour and obviously there was also a dial tone again if a phone was attached to the hub. Fast forward to yesterday and we had a power cut for about ten minutes. When the power came back on, broadband worked fine, but again the digital voice/landline was gone - the adaptor flashing red and nothing with the phone plugged into to the back of the hub. I thought I would try a factory reset of the hub again to avoid contacting BT and again, everything seems to be working once more. I am trying to help my parents with this - who aren't exactly in the first flush of youth and to whom a landline is still important. But we seem to be in a situation where, if there is a power cut or the hub restarts, then to get the phone line back we have to perform a factory reset of the hub.
I'm probably grasping at straws here, but would anyone have any idea what the problem could be? As always thanks for taking the time to read this saga and thanks in advance for any help.
