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Message 1 of 4

Digital Voice

I have recently gone over to Digital Voice on my landline 

Phone(  Bt 8500 phones)will only receive incoming calls from  from EE -not from other mobiles or other landlines

BT customer.Can anybody help?

Malcolm Beaton

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Message 2 of 4

Re: Digital Voice

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Message 3 of 4

Re: Digital Voice

Seems to be a few recent similar posts , indicating that some procedural error somewhere has been introduced , or some ‘system’ somewhere is not processing the change to DV correctly, the BT Mod has offered to look an identical issue for another poster , they may offer to look at your problem individually or already know it’s part of a larger issue and when it’s resolved all affected migrations will be able to receive calls from all networks 

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Message 4 of 4

Re: Digital Voice

Hi @xxd09

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having receiving some calls since your move over to Digital Voice.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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