Digital Voice

[ESAM1]

I have been moved o DV and told I will be charged at 22.? per minute for all calls. I asked if the 0800 number were free and told NO . I asked if I would then have to pay to speak to BT and told as all calls charged ................ Is this right ? I cannot find any information on free calls.

[imjolly]

you must have selected PAYG and not a call package but call to 0800 and 150 or 03301234150 to BT are free

[RIC9380]

It's all here:  Call costs guide from Ofcom.

[licquorice]

Digital Voice charges are exactly the same as the previous analogue charges.

[ESAM1]

Thank you. So 0800 numbers are free as analogue and the BT adviser was wrong. Thank goodness for that 

[RIC9380 · Accepted solution]

Yes.

[licquorice]

Correct, I really do despair about the training BT advisors get.

[RIC9380]

Of course they are "Guides" now so by definition they can also misdirect you or lead you astray.....

[licquorice]

😀😀😀