Digital Voice

[BennetG]

I want to find out (roughly) when the switch to Digital Voice will happen in our area (north London). Does anyone know even vaguely when this is scheduled to happen?

I can't find any helpful info about this on the BT site or through their tech support team, who know absolutely nothing.
For context, we believe that we will need to change our monitoring contract with our alarm provider when the switch-over happens (and shell out about £600 to change the equipment), and we think it may also have an impact on our contract with our broadband provider when the time comes. If I am wrong about either of those assumptions I'd be happy to be corrected. But I must admit I'm furious and disgusted with how dire BT's information is, this is an entirely foreseeable question and they don't even bother to give their tech support teams the most basic info.

[jac_95]

Hi BennetG,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[BennetG]

Is there any way to get an estimate of when this is likely to happen in our area (north London)? Even very rough - early or late next year, the year after, etc.
We believe that this will mean we have to buy new monitoring equipment from our alarm provider, and it might also affect our contract with our internet provider, so we would like a rough estimate of timeframe, and there's absolutely no helpful info on the BT site or from their tech support team, who didn't even know about it when I spoke to them 5 minutes ago.

[Keith_Beddoe]

@BennetG 

If your broadband provider is not BT, then you need to ask them, as BT Digital Voice is only for BT customers, other providers have their own implementation of VOIP.

[iniltous]

If you have telephony from BT and broadband from another supplier ( both sharing the same Openreach copper pair ) then that’s a vary rare legacy  arrangement and DV cannot be supplied over it , so to all intents and purposes your ‘date’ will be Jan 2027 , but that won’t be an ordinary migration to DV , before then you will be faced with a choice , join BT for broadband , join the broadband provider for telephony ( if they provide IP telephony ), drop the telephone element and remain with the broadband provider and make your own arrangements with a third party VoIP provider, or join a completely separate provider for one or both services.

If you have service from two providers that requires SMPF ( shared metallic path facility ) and that cannot provide DV , because DV requires BT broadband , as a SMPF customer you are at the back of the migration queue, so you have plenty of time to chose who will provide your services , before you are required to make a choice .