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Message 1 of 12

Digital Voice

I have two land lines. Our main line comes into our living room and was used with Sky TV connection. Our second line is in an upstairs bedroom. It has the Smart Hub and our Broadband service is on that. 
on changeover day. As I understand it. My mainline will go dead and I will be invited to plug our handset into the back of the router…………..that, in our case, will not be convenient. 
the BT customer service adviser said that I need a  Voice Adapter which will be sent out. My question(s)  can I only phone out via the secondary line or will the adapter be clever enough to recognise our original number? In addition, will the number serving our Broadband just stop………that line is not used for voice calls.

thank you in advance.

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Message 2 of 12

Re: Digital Voice

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Message 3 of 12

Re: Digital Voice

I think BT need to issue a lot more guidance for people in this position. When you say two landlines do you mean two telephone numbers (but on the same BT account)?

I don't think BT realise how much of us have legacy lines eg my switch over tomorrow is the following set up - two telephone numbers on the same account. One line just has broadband on it with one telephone number - number not used for calls and another telephone line/number which is the home landline which has NO broadband on it.

 

I am assuming that the broadband telephone line continues with no changes at all using the old hub (not the newhub2 which has come) and has nothing to do with the landline only line which brings telephone over copper wires to that landline telephone and that I plug the new Hub2 into the master socket for that landline number and that BT provide a basic service on that  on changeover day tomorrow so that that line continues to have telephone calls with landline plugged in back of new hub and that the second telephone number on that account continues just to run the broadband on the old modem unaffected by the fact we have those 2 lines from the legacy days of people having different lines. We had a line for calls in dial up old days and line for internet for example (and much else which I won't complicate with on here).

By the way AI I think wrongly told me BT would do the logical thing of keeping the landline number and somehow moving it over to the broadband line but I don't think that is correct at all so am ignoring it for now and seeing what happens tomorrow when I am notified DV is turned up and I will plug the new Hube 2 into the landline master socket up by the ceiling in the garage at other end of house.

If I am wrong and you have one telephone number / line on your bills then your question is just about extensions which is a different issue.

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Message 4 of 12

Re: Digital Voice

I don't think you realise how few have bizarre phone arrangements such as you have. I suspect you are in a minority of single figures. However, if you consider each line in isolation, it is quite straightforward and just you overthinking things as usual.

As an aside, it doesn't help when people use terms such as 'Landline' willy nilly for different things.

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Message 5 of 12

Re: Digital Voice

Many thanks for your kind reply. I’ve been castigated for the use of term ‘land line’. Oh well. I have two separate numbers on one account.  These are situated in two different rooms, upstairs and downstairs.

The upstairs was the original site of our computer and modem. It’s never been used for voice calls. It currently has the Smarthub and works well. Our main number is in our living room. Now as I under stand it on Conversion Day, I plug in our handset into the green socket and service is restored. Great. Calls to our main number will have to be answered upstairs,

I have a Voice adaptor being sent out.  But I guess the best way would be to add Broadband to the mainline number and move the Smarthub downstairs. For some people this may be blindingly obvious but I am not a techo.

thoughts?

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Message 6 of 12

Re: Digital Voice

Landline, I have always used the term Home Phone and Home Phone number, as against Mobile Phone and Mobile Phone number.

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Message 7 of 12

Re: Digital Voice

@Deekmac you haven't been castigated at all, your terminology was ok. It is when folks use landline when they mean telephone.

Your 2 lines are entirely independent, the move to DV won't change which line is which. They will be transferred separately. 

The phone only line will require BT to supply a Smart Hub2 and provide a limited bandwidth broadband facility.

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Message 8 of 12

Re: Digital Voice

Thank you, Liquorice.

much appreciated.

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Message 9 of 12

Re: Digital Voice

Thank you, Jane.
All help gratefully received.
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Message 10 of 12

Re: Digital Voice

If you have two separate telephone numbers showing on your bill and telephone one one l ine and broadband on the other I think you plug the new hub2 into main home phone master socket (not into where your broadband currently is). Tomorrow mine switches over and that is what I will be doing. If that doesn't work I suppose I might try to replace the router on the other line but I don't think that is the right thing to do
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