Digital Voice

[skhm28]

Hi,  Had DV installed in march 2023, and has been working fine.

Today noticed that we cannot make calls out.  Cannot break dial tone.  Incoming is fine though.

went through the troubleshooting guide online to no avail. Booted Hub , still no good.

Using analogue handsets (wireless) with base station connected via BT supplied adapter.

According to tests, system back end is OK, and BT fibre no problems.

any suggestions? 

thanks

[jac_95]

Hi skhm28,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice]

Try a factory reset if the hub. Press the recessed button with a pin for about 20 seconds until the lights flash.

[-Richie-]

---

@licquoricewrote:

Try a factory reset if the hub. Press the recessed button with a pin for about 20 seconds until the lights flash.

---

Before doing this, make sure to backup your phone contacts if using BT provided DV handsets.

[licquorice]

Yes, forgot to say that. Well spotted @-Richie- 

[rbz5416]

I'd try direct into the SH2 first.

[skhm28]

Thanks all, 

when I get home later,

I will try with the handset plugged directly into the SH2 to take the DV adapter out of the picture.

if that doesn't work, ill do a factory reset and try again.

will revert.

[skhm28]

Well.

Problem solved. 
i tried the phone in the SH2 and it worked. So I power reset the DV adapter and hey presto. 

thanks for the suggestions. 

question- if I did factory reset the hub would it recover its link settings automatically? Or would need to be configured manually ?

thanks again all. 

[licquorice]

Not sure what you mean by 'link settings'. You would have to re-register any DV handsets or DV adapters.

As @-Richie-  has said, make sure you take a backup of your contacts before factory resetting as they will be lost. 

Hub Manager  > Phone  > Contacts  > export

[skhm28]

Hi

I mean, the. onfig of the hub,  will it auto recoinfig and connect or does it have to have manual config ie user/pwd, IP etc?

cheers