Digital voice availability

[Matt132]

I have had fttp since April 21 . I live in a priority exchange area with a stop sell introduced in October 21.Why is it when I call bt customer services asking if I can upgrade to digital voice I am told it’s not available in my area. I have found this page on the bt web site which was updated 13/1/22 stating it is available across the Uk and available on request .I post the link https://www.bt.com/bt-plc/assets/documents/digital-services-lab/bt-consumer-all-ip-digital-voice-faq... any comments or help please?

[jac_95]

Hi Matt132

📢BT's Digital Voice service is BT Consumer's VoIP/Internet based fixed line voice service and is the replacement service to your current voice service you have today as the analogue PSTN phone network is closing by 2025. Between 2021 and 2025 those with a voice service from BT will be migrated onto the Digital Voice Service.

ℹ️ Please take a look at the FAQs on moving to Digital Voice as it may help answer your question.

✅ You may also find that someone else has had the same query in the past. Here's a list of all the answered questions regarding BT's Digital Voice.

Please do post back if you've been able to find the answer to your question(s) or if you need more help from the community.

p.s This is an automated reply

[imjolly]

Try phoning FTTP TEAM 08005874787 and see if they can help with digital voice

[Matt132]

Tried them got the answer not available.

[licquorice]

Curious why you are so keen to get DV