Digital voice - intermittent calls

[fulliautomatix]

Hi there

I’ve read this thread with interest as my elderly parents have been experiencing exactly these issues since reluctantly transferring to Digital Voice last summer. They did have an engineer out who blamed the problems on a faulty adapter but although he tested the line with the main phone plugged directly into the hub (surprise surprise incoming calls worked for him), they are still experiencing a very intermittent service with incoming calls from both mobile and landline numbers. Is there anything you can do to try and resolve their issues? They are particularly concerned as a number of calls from their doctors surgery have not got through. Clearly it is not an uncommon problem. Many thanks, Andy

[jac_95]

Hi fulliautomatix,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[RobbieMac]

Hi @fulliautomatix

Thank you for your post and welcome back!  I have moved your post on to your own discussion as the thread you posted on has already been marked as solved.

I am sorry for the problems your Parent's are having receiving some calls on Digital Voice.  I understand the importance to get this rectified as soon as possible.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[NeilO · Accepted solution]

Hi Everyone,

I wanted to update the thread to let you know this was resolved by turning off voicemail, it was answering calls before the customer had the chance to pick up the phone.

Thanks

Neil