Digital voice

[Clueless70]

Hello. As my name would suggest I am not very au fait with digital voice technology and would be grateful for some assistance (in very simple terms!). I am in the process of renewing my contract for broadband with BT and they have offered me a digital handset (with Alexa) as part of a switch over to Digital Voice technology. I currently have a BT Dect base unit and 3 additional handsets. Can I easily incorporate the new Advanced Digital phone into my existing setup? And if so, how? I don’t want to replace all my handsets.

[jac_95]

Hi Clueless70,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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[pottyperson · Accepted solution]

If you don't have one already BT will supply home hub SH2, which is essential for Digital Voice. Once it's set up you can simply plug your existing DECT base into the back of the SH2 and your existing phone setup should be good to go. If BT supply a DV phone you don't have to use it, though it can be connected by DECT direct to the SH2 and used alongside your exisitng phones if you want.

[juiceof2limes]

Works as mentioned above.

The only quark I found was that if you answered the phone using the supplied DV handset, then my original phones (Gigaset/Base) registered it as a missed call. Not a big problem and might not be an issue for other brands.

Also, DV comes with it's own answerphone or "Voice Mail" as BT call it.   If you want to continue using the answerphone on your original hardware, you might find you need to adjust/extend the ring time that "Voice Mail" uses so that your hardware grabs the call first before "Voice Mail" does.

[Clueless70]

@pottyperson @Thank you for your help. All sounds pretty straightforward. May as well get the free phone and will take it from there.

[Clueless70]

@juiceof2limes  Thanks for this.

[lucinda1]

Hello

May I ask if you have a fibre connection for  broadband with your Digital Voice phone or is your current BT connection without fibre?

[imjolly]

@lucinda1 

DV will work with or without fibre connection just needs internet connection

this has been answered in your own thread