Digital voice

[Keith_Beddoe]

@RERudd 

Not at all very easy for many people, and the info that BT give is not always helpful.

For most people with wired extensions, the most satisfactory way, is to connect them to the socket on the back of the hub. That way it will work just as it did on the copper connection.

Unless you can disable multi-call, the DV adapters are not going to allow you to do what you want, assuming that doing that, allows the DV adapters and the socket, to work together.

[RERudd]

Hi. Thanks for all your help and suggestions. As before, our extensions were connected to the master socket which has been disconnected by outreach when fibre was put in.  This network in the house of extensions is now connected to the back of smarthub 2 and is used for one phone in the house. I will try and plug the other phones in the house wiring and not use the Digital Voice adapters as supplied by BT. See if that resolves the problem. 

[Keith_Beddoe]

@RERudd 

Yes, that should work just fine. You have done the hard bit by connecting up the extension wiring.

The DV adapters are not going to be needed, unless you need to make or receive another call, while another is in progress, but you would need a spare phone, or move one of the existing ones.

[RERudd]

Connected a second phone into the wiring an “Hey Presto!” It all works. Thanks for your help. 
don’t need these pesky Digital Voice Adapters. BT want to get their act together.

[Keith_Beddoe]

@RERudd 

Unfortunately the BT helpdesk are only confusing customers when they ask for help. For most people with either a single phone, or a DECT phone system, all they need to do is to move it from their wall socket, and plug it into the back of the hub.

Adding DV adapters does not help in a power cut, because even if you have backup for the ONT and the hub, the DV adapters are not going to work anyway.

You have probably seen this https://landlinesgo.digital/

The only issue I see, is if someone calls when you are on the phone, they will hear it ringing out on the second line, until it diverts to voicemail.